About Get My Tech Help
At Get My Tech Help, my mission is simple: to be the trusted tech partner that helps you make the most of the tools you have, so you can focus on what matters most to you.
My Story
My name is Suzana Muller, and my journey in technology began in 1999 when I joined VTLS Inc., a company that was in the business of implementing library systems. From the very first day, I knew I had found my calling — helping people put technology to work for a purpose.
Over the years I built a career full of rich, hands-on experience. I provided technology sales and support at Staples in Roanoke, Virginia for several years, giving me a deep appreciation for helping everyday people find the right tools for their needs. From Staples I went to NewBold Corporation in Rocky Mount, VA, where I provided technology support for L'Oréal stores across the United States, Canada, and Mexico. A few years later I moved into software support with PowerSchool. Each role deepened my appreciation for something I truly love: sitting down with someone who has a problem, having a real conversation, and finding the right solution together.
That might mean helping someone choose the right laptop or tablet. It might mean getting a phone synced with a smartwatch, or a TV talking to a tablet. It could be setting up a home network, making sense of Microsoft Office, or exploring how AI tools can save you a lot of time and help you and your business to be more efficient. Whatever the challenge, I bring patience, experience, and genuine enthusiasm to every single one.
A Little About Me
When I am not helping clients untangle their tech, you will find me enjoying life in Franklin County with my wonderful partner, who has been my biggest supporter through every endeavor, and Jasper — our rambunctious miniature pinscher and the absolute joy of my life. That's him, the little brown dog, practicing zoomies with his best friend Scruffles.
I believe technology should open doors, facilitate our lives, and not create barriers. Whether you are a freelancer, a nonprofit, or simply someone trying to get more out of your devices or watch your photos on your TV, I am here to help — warmly, patiently, and expertly.
I'd love to hear what you're working on.
